Community
Support
Questions about construction, crews in your area, property access, or restoration? Residents can contact our team in one place for questions, updates, and support.
How To Reach Us
- Submit a request through the contact form
- Call our support line
- Email our team directly
Note: Once we receive your message, our team will follow up within 2 business days.
Frequently Asked Questions
Who Is F3 Networks?
F3 Networks is a Canadian company that builds fiber infrastructure in local communities. F3 owns the infrastructure being installed and works with service providers that use the network.
What Work Is Taking Place In This Area?
This work is part of a community-wide fiber upgrade. F3 Networks is building infrastructure in the area to help support your community’s connectivity needs in the years ahead.
Will This Affect My Existing Services?
No. This installation is entirely new infrastructure and does not involve replacing your existing copper or fiber lines on your property.
What Can I Expect During Construction?
In most cases, fiber installation follows the same path as existing utility services. Crews may need to locate utilities, mark routes, install conduit, and complete restoration after the work is finished. We aim to carry out this work safely and with as little disruption as possible.
Is This 5G Or Wireless Equipment?
No. This project is focused on installing underground fiber-optic cable. It is not a 5G or wireless equipment installation.
What Is The Fiber Optic Installation Process?
Installation can be completed using underground or aerial methods, depending on the area. In general, the process includes resident notification, utility locates, infrastructure installation in the right-of-way, and creating a connection point near the home.
How Will The Work Affect My Property?
In most cases, the impact is limited. Where installation requires markings, small access points, or minor disturbance, F3 aims to restore the property to the appropriate condition once work is complete.